Additional Detail

• Overseeing and managing all aspects of enrollment, student support, and outreach and marketing, with a focus on expanding access to high-quality workforce education.
• Leading the development of new workforce initiatives that align with institutional goals.
• Ensuring policies are in place and procedures are consistently followed to streamline departmental operations.
• Developing metrics to track student engagement, program effectiveness, and job placement success, using data to drive continuous improvement.
• Representing Workforce Solutions in institutional planning and advisory committees to advance the college’s mission.

• Enrollment
  • Lead and manage the enrollment process for Workforce Solutions.
  • Guide and support the enrollment team to ensure a smooth and efficient process.
  • Simplify and improve the enrollment procedures for better efficiency and accuracy.
  • Review and track enrollment data, creating reports to monitor progress and find areas for improvement.
• Student Support
  • Work with program managers/coordinators/AVPs to find the best ways to help students complete their training programs and meet credentialing requirements.
  • Meet with course instructors as needed to gain understanding about course requirements and student progress.
  • Supervise and manage academic advisors and career coaches focused on student retention, completion, and job placement.
  • Ensure that academic advising and career coaching services meet the needs of students and align with program goals.
  • Develop and implement strategies to improve student retention and completion rates.
  • Provide training and support to academic advisors and career coaches to enhance their effectiveness.
  • Create and implement initiatives to support student success and retention.
  • Monitor student progress and provide necessary interventions to assist with academic and career goals.
  • Foster a supportive and inclusive environment for all students.
  • Coordinate support services, including tutoring, counseling, and workshops, to address student needs.
  • Oversee case management for the team.
• Marketing and Outreach
  • Lead the planning, budgeting, management, and overall strategy for marketing and outreach.
  • Engage with the community through events to promote Workforce Solutions programs
  • Present information about Workforce Solutions programming to community groups, businesses, job fairs, conferences, and workshops.
  • Supervise and manage community engagement efforts.
  • Coordinate outreach activities to ensure they are comprehensive and impactful.
  • Develop strategies to improve outcomes and community engagement.
• Perform other related duties as assigned.

• Knowledge of, and experience working with, workforce development programs

• Demonstrated ability to develop relationships and partnerships, facilitate and coordinate individual, small group, and large group meetings with minimal assistance: business meetings, advisory meetings, student/parent meetings.

• Ability to demonstrate attention to detail and effectively manage projects from concept development through program implementation.

• Demonstrated ability to work independently, problem solve, prioritize workload, anticipate and meet deadlines, and respond to changing priorities.

• Demonstrated ability to conduct research, draw sound conclusions, and report findings.

• Proven ability to work as a team player appropriately exhibiting a positive attitude.

• Demonstrated ability to supervise and evaluate staff while building and leading a highly effective team.

• Ability to communicate effectively orally and in writing with a diverse public including drafting reports and correspondence and producing effective oral presentations

• Ability to provide effective customer service to diverse internal and external constituents including students, college faculty and staff, employer partners, and external organizations.

• Knowledge of and ability to use a variety of PC-based software including advanced features of word processing, presentation, spread sheet, data base, and communication packages.

• Knowledge of college admissions and enrollments procedures, preferred.

• Additional training in office procedures, office management, various software programs, and related topics preferred.

• Experience with program management in a college setting and with workforce development activities strongly preferred.

• Demonstrated knowledge of the operational areas of public relations and marketing as delineated above and comprehensive understanding of their interrelationships.

• Solid, progressively responsible experience in communications, preferably with senior leadership experience in higher education. Demonstrated results in managing teams and information in a dynamic work environment.

• Knowledge of and experience in promoting an organization. Demonstrated innovation in the field of communications, with an emphasis in online communications.

• Master's degree from a regionally accredited college or university.