Job Description

Salary
$29.33 Hourly

Location
Rocklin, CA

Job Type
Full-Time

Job Number
2425-00013

Division
Student Services

Department
Student Success

Opening Date
08/30/2024

Closing Date
9/22/2024 11:59 PM Pacific

 

 

Description

Under direction of a Program Manager of Outreach, performs a variety of responsible and specialized duties related to participating in the planning, development, organization, coordination, and implementation of enrollment and retention programs, services, operations, and activities to assist, enroll and retain community college students; provides Student Success and Support Program (SSSP) services and guidance to current and potential college students; and ensures compliance with District and College policies and applicable state and federal laws and regulations related to College functions including outreach and matriculation.

 

Need Help With Your Online Account?

• Use the online Help Guide or contact the NEOED Applicants Support Line at 855-524-5627 if you need assistance with your online applicant account. 
• Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time, Monday through Friday.

 

Examples Of Functions and Tasks

REPRESENTATIVE DUTIES - The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

1. Assists in coordinating enrollment efforts; develops and implements appropriate methods and procedures to optimize efficient and effective delivery of services to potential and enrolled students as well as in the retention of students.
2. Conducts surveys of junior high, high school, and college/university counselors and administrators to determine specific school interests/needs related to student information and services; creates instruments to collect information and feedback to improve communication, dissemination of information, and service to schools and students.
3. Develops individualized service plans to meet school and student needs; schedules appointments for on- and off-campus meetings, conferences, and workshops.
4. Provides onboarding assistance to students: verifies and reviews materials, records, files, and reports for completeness and conformance with established regulations and procedures; applies applicable policies and procedures in determining completeness of applications, records, files, and reports; collects and processes appropriate information.
5. Designs, implements, and oversees a Student Ambassador program to assist with student on-boarding efforts; writes program guidelines; interviews, hires, trains, schedules, and evaluates student ambassadors.
6. Plans and coordinates college nights, informational meetings, orientations, tours, and other events targeted to junior high and high school students and their parents; Prepares event information materials; recruits Sierra College staff event volunteers; arranges for event speakers; assists with planning and implementation of high school counselor events.
7. Serves as liaison with other campus offices on a variety of issues and processes regarding marketing and advertising, student services, SSSP, financial aid, complaint resolution, budget, and other related program issues.
8. Coordinates enrollment services efforts with relevant committees, departments, divisions, and other campus programs; prioritizes, coordinates, and oversees outreach program activities to meet timelines.
9. Proofreads and edits correspondence, marketing/advertising and other related materials; writes and/or collaborate on articles, letters, and other outreach-related correspondence and promotional materials for feeder school publications.
10. Performs a variety of specialized duties involved in the SSSP processing of new, continuing, and returning students; works closely with other District departments and staff to ensure smooth implementation of SSSP component activities; communicates SSSP policies, procedures, regulations and other information.
11. Implements and maintains Early Alert retention support system, including deploying surveys, providing support to SSSP and academic support services staff, collecting and communicating retention and success data to District departments and staff.
12. Develops and maintains master Enrollment Services Calendar.
13. Provides information and referrals on college programs and procedures; explains program objectives and offerings; assists in the development and coordination of user-friendly application, registration and SSSP materials.
14. Develops recruitment and enrollment services content; develops, manages, and maintains databases and utilizes data to support efforts; tracks student contact to monitor services and enrollment support; collects and analyzes statistical, demographic, and other data for recruitment purposes.
15. Prepares, develops, and presents recommendations regarding enrollment services and SSSP efforts.
16. Responds to inquiries in a courteous manner; provides information within the area of assignment; resolves complaints in an efficient and timely manner.
17. Communicates with District and College administrators and support personnel, representatives of state and federal agencies, educational institutions, counselors, and others as directed to coordinate programs and activities.
18. Participate in the development and administration of outreach and recruitment program budgets; monitors and approves expenditures; recommends adjustments as necessary.
19. Schedules meetings, workshops, conferences, and other activities, including facilities and other arrangements; attends meetings and prepares recollections; composes correspondence; creates and maintains listings, labels, and forms; develops and maintains program files and filing systems; assembles data for records and reports.
20. Performs related duties as required.

 

Minimum Qualifications

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. Examples of ways to obtain the knowledge and abilities would be:

• Education/Training: Bachelor’s degree from an accredited college or university with major course work in social sciences, liberal studies, communications, education, counseling, or a closely related field.
• Experience: Five years of increasingly responsible administrative and programmatic experience including three years of responsible matriculation, outreach, or other directly related work experience, preferably in an institution of higher education.
• License or Certificate: Possession of a valid California drivers license.

 

QUALIFICATIONS - The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

 

Knowledge of:

• Principles and procedures used in community college enrollment and SSSP programs and services.
• Student recruitment and retention strategies and techniques.
• Basic public information, public speaking, community relations, and marketing principles and practices.
• Methods and techniques used in conducting promotional and information sessions for current and prospective students.
• Paraprofessional guidance techniques used to assist students.
• SSSP requirements and procedures at a community college.
• Pertinent federal, state, and local laws, codes, and regulations including Title V matriculation requirements.
• Statistical procedures and mathematical concepts.
• Principles, practices, and procedures of business letter writing and report preparation.
• Recordkeeping methods and procedures.
• Principles and practices used to establish and maintain files and information retrieval systems.
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
• English usage, grammar, spelling, punctuation, and vocabulary.

 

Ability to:

• Understand the organization and operation of the assigned program area as necessary to assume assigned responsibilities.
• Understand and apply administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances.
• Participate in planning, developing, organizing, coordinating, implementing, directing, and evaluating comprehensive outreach programs to attract, enroll, orient, assist, and retain community college students.
• Assist in developing, implementing, and evaluating public relations and marketing goals, objectives, policies, and procedures related to outreach.
• Maintain current knowledge of student outreach, enrollment, matriculation, and retention programs for a community college.
• Participate in the preparation and administration of budgets for assigned program areas.
• Work a flexible schedule, including occasional night and weekend hours.
• Effectively work with faculty, staff, the general public, and the community to assess and respond to their needs.
• Recruit, select, hire, train, mentor, supervise and evaluate the performance of assigned personnel.
• Collect, compile, and analyze detailed data related to assigned functions.
• Prepare oral and written reports and recommendations.
• Respond to requests and inquiries from students, staff, and the public.
• Implement and maintain filing and record-keeping systems.
• Plan and organize work to meet schedules and changing deadlines.
• Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.
• Adapt to changing technologies and learn functionality of new equipment and systems.
• Use correct English usage, grammar, spelling, punctuation, and vocabulary.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

 

Supplemental Information

WHY SIERRA? 

• One of Aspen Institute’s Top 150 Community Colleges in the nation
• The Accrediting Commission recognized Sierra “for its exemplary practice of providing personnel with opportunities for continued professional development in order to meet its mission.” This includes providing students and employees with a robust set of programs, events, and conferences related to equity-mindedness and supporting the success of our students, etc. 
• Public Employee’s Retirement System (PERS)
• 18 paid holidays (including extended time off during the winter break)
• 12 accrued paid vacation days per year (vacation accrual increases over time)
• Competitive benefits package
• Flexible work schedules may be available
• Currently during summers, some employee groups participate in 4x10 schedules
• Qualifying Employer for Public Service Loan Forgiveness (in most cases)

Sierra College is a Community College located near Sacramento, California where a heavy emphasis is placed on academic excellence and student success. Since its founding in 1936, Sierra College has focused on quality instruction and meeting the evolving needs of the students and communities that it serves. The Sierra Community College District covers more than 3,200 square miles and serves the Northern California foothill counties of Placer and Nevada, as well as parts of El Dorado and Sacramento. We serve over 17,000 students throughout the region in both on-ground and online courses, including students at our main Rocklin Campus as well as at three centers located in Grass Valley, Tahoe/Truckee, and Roseville. Our District prides itself on academic excellence.  

Sierra College has a strong commitment to the achievement of equity and inclusion among its faculty, staff, and students and values the rich, diverse backgrounds that make up the campus community. A strong candidate for this position must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds. This includes persons with disabilities, various gender identities and sexual orientations, as well as individuals from historically underrepresented communities and other groups. Our District is committed to providing strategies for success and proactive student-centered practices and policies focused on eliminating equity gaps to ensure the District provides an inclusive educational and employment environment focused on strategies for success and equitable outcomes for all.  

As an institution, Sierra College is committed to eliminating the equity gap in all student populations with dynamic, learner-centered practices and policies that fully engage the college community.  The ideal candidate will share the College’s commitment to helping its racially and socioeconomically diverse students succeed in their degree and career objectives. Currently, Sierra College enrolls 17,800 students per term, where approximately: 23% of Sierra College’s students are Latin(o)(a)(x)(e), 3% are African-American/Black, 2% are Filipino, 6% are Asian, 1% are American Indian/Alaskan Native, 8% are Multiethnic and 55% are White.  

The successful candidate will join a College dedicated to the use of culturally responsive strategies and methods that meet the varying needs of our students, faculty, staff, and surrounding community. Sierra College demonstrates its commitment to equity by supporting ongoing professional development for students, faculty, and staff. These opportunities include trainings and workshops on equity and inclusion, active Academic Senate standing committees concerned with student success and equity, a Presidential Equity Advisory Committee (PEAC), culturally responsive student engagement centers, support for our undocumented and AB540 students, campus-wide equity summits, a robust set of programs, events, and conferences related to equity-mindedness and supporting the success of our diverse students. 


Need Help With Your Online Account?

• Use the online Help Guide or contact the NEOED Applicants Support Line at 855-524-5627 if you need assistance with your online applicant account. 
• Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time, Monday through Friday.

Helpful Tip:
Please note that as described above a strong candidate for this position must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds; and therefore, hiring committees assess candidates for these knowledge, skills, and abilities. 

Applicants may want to consider incorporating culturally-inclusive/equity-minded strategies practiced and/or evidence of the responsiveness to and understanding of the racial, socioeconomic, and cultural diversity of community college student populations throughout their application materials (including application and documents uploaded, if any).  

Please see the Sierra College website for additional helpful tips and tools for prospective applicants.  

Travel expenses may be partially reimbursed for candidates traveling beyond a 150 mile radius for second round interviews. All other travel expenses will be borne by the candidate (if in person interviews).


Terms and Conditions of Employment: 
Other terms and conditions of employment are specified in the applicable collective bargaining agreements on file in the District Human Resources Department.  Position description of record on file in the Human Resources Department.   

*Sierra Community College District currently operates campuses in Rocklin, Roseville, Truckee and Grass Valley. In its management of a multi-campus environment, the District reserves right of assignment including the right to change assignment locations and shift assignments based on District need. Although this position may currently reside at the Rocklin campus, the assignment location may be subject to change as needed. Additionally, the district reserves the right to cancel, revise or re-announce this position as well as any and all positions at any time.


EEO/TITLE IX EMPLOYER
Sierra College is an equal employment opportunity employer committed to nondiscrimination and the achievement of diversity and equity among its faculty, staff, and students.
 
Persons with inquiries about the application of Title IX and/or EEO may contact the Director of Diversity, EEO & Title IX (Title IX Coordinator) at the address below, at (916) 660-7006 or via email at EEOT9@sierracollege.edu.

Persons with questions regarding reasonable accommodation of physical and other disabilities should contact the Sierra College Human Resources Department at (916) 660-7105.
 
If you have limitations hearing or speaking, the State of California offers a specially-trained Communications Assistant (CA) that can relay telephone conversations for all of your calls. Dial 711 to reach the California Relay Service (CRS). Dialing 711 is for everyone, not just those who have difficulty hearing on a standard phone. If you prefer having your calls immediately answered in your mode of communication, dial one of the toll-free modality and language-specific numbers below. The call will be routed to the CRS provider.  
 
TTY/VCO/HCO to Voice
 English 1-800-735-2929
 Spanish 1-800-855-3000
 
 Voice to TTY/VCO/HCO
 English 1-800-735-2922
 Spanish 1-800-855-3000
 
 From or to Speech-to- Speech
 English & Spanish 1-800-854-7784

 

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