Travel Executive

Since 1986, Scott Dunn has worked tirelessly to become the award-winning luxury travel agency that we are today. With our seamless service, insider insight and carefully curated collection, we create bespoke luxury holidays that deliver one-of-a-kind experiences. Delve deep into destinations on privately guided tours, enjoy exclusive access to the world's most sought-after sites and embark on journeys that are truly out of the ordinary, each one designed uniquely for you. Using our meticulously vetted selection of accommodation, experiences and guides, we ensure the highest level of luxury travel for our guests.

About The Opportunity

We are looking to grow our Travel Executive team in our US office, to work alongside our Travel Consultants to ensure an exceptional standard of guest service is delivered through meticulous attention to detail, thereby delivering accuracy in our documentation, invoicing and booked services. This role will be ideal for a professional with experience in a sales support function who is seeking their next opportunity with excellent career progression and development.

Responsibilities

• To be a core component of the team by dovetailing operational requirements with the Travel Consultant's sales responsibilities, ensuring efficiency and accuracy
• To diligently adhere to operational process and to escalate instances where this isn't being followed by the team
• Confirm all holiday arrangements, supplier bookings/invoices are correct and ensure guest documentation is completed to the highest standard
• Act as a second pair of eyes, spotting discrepancies and areas for possible error
• Obtain and accurately record all required information from guests on behalf of the Travel Consultants
• To prepare and send guest documentation (electronically and via the Scott Dunn app prior to dispatch) in a timely manner
• Process refunds and cancellations in a timely manner
• To attend supplier meetings and training to ensure total immersion in the destinations offered

Requirements

• Demonstrable attention to detail, ownership of accuracy
• Ability to work to deadlines and prioritize effectively
• Strong organizational skills and able to juggle multiple tasks
• Interest and understanding of luxury service and guest expectations
• Self-motivated with a proactive and positive attitude
• Genuine passion for luxury travel would be beneficial

Values & Behaviors

All employees must promote, understand, and apply Scott Dunn's workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.

• In the know - Start by listening. We take the time to understand our guests' and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
• In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
• Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other's successes and have fun.

Work Perks! - What's in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion
• Diversity Day: paid leave to observe holiday or cultural celebration of your choice
• Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
• DEI education
• Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
• Employee giving program
• Office Environmental Program
• Many of our offices are Leadership in Energy and Environmental Design (LEED) Gold certified buildings
• 1 Volunteer Day per Calendar Year

Benefits Include:

• Paid Time Off *
• Up to 15 Vacation Days accrued per year - prorated upon hire and increased by tenure after 2 years of employment (up to 25 days)
• 5 Sick Days accrued per year
• 3 Personal Days
• 1 Diversity Day
• 1 Volunteer Day
• 8 Recognized Holidays
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan - Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

#LI-DE1#SD#LI-Onsite

Location - San Diego, CA

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an hourly pay rate of $24.29. Hourly rate is dependent on relevant factors, including experience, geographic location, and job requirements.

Our number one philosophy? Our people. Flight Centre Travel Group USA's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com