This position will work a hybrid schedule which includes a combination of working both onsite at Lightwave Avenue and remote.

Under general supervision, this position will serve as the Clinical Care Coordinator and provide support to the Surgical Oncology disease team for assigned Oncology Surgeons and Advanced Practice Providers.

Duties include high-level administrative support and planning and managing clinical activities. Manages and maintains complex calendars for meetings and appointments. Assists with coordination of travel arrangements and processes reimbursements of expenses as needed. Prepares and distributes clinic notes to referring physicians and medical records. Coordinates and executes projects. Coordinates weekly General Tumor Boards and organizes all logistics, which includes collection and compilation of pathology reports/slides/films for each patient case from internal and external sources, and sends to Pathology & Radiology Departments for review, organizes all patient clinical information in a presentable manner, scheduling weekly meetings, and maintaining historical records on all patient cases reviewed. Attends meetings and takes minutes to prepare and distribute to all team members. Communicates with faculty, clinic staff, administrators, professional organizations, and outside agencies (i.e., insurance companies, and community medical groups) as needed to complete daily job duties.

The Clinical Care Coordinator manages the scheduling of surgical procedures. This encompasses coordination of the logistics of multiple departments and areas of specialty (e.g., operating room schedulers, pre-op clinics, anesthesia, and admissions) to book and occupy time in the Operating Room or Procedure Room; schedules clinical and surgical appointments (pre-op, post-op); communicates surgery time and location with patients and family members, as well as the Surgical Oncologists; and adds all information into the required UC San Diego Health Information Systems.

The Clinical Care Coordinator is responsible for registering new patients, triaging all incoming New Patient referrals, including registration of new patients, financial arrangements, and providing customer service to schedule the patient. Other duties are assigned as needed.

• Three (3) years of related experience working in a large, complex healthcare setting.

• Experience working with Health Insurance companies and Community Medical Groups.

• Knowledge of scheduling medical appointments and authorization processes.

• Excellent ability to communicate both orally and in writing.

• Demonstrated knowledge and advanced level skill in word processing software applications (Word, Excel, Teams, Outlook, & PowerPoint).

• Knowledge of surgery scheduling and authorization.

• Ability to interact well with care teams and all patients and families.

• Excellent customer service skills.

• Experience in supporting physician faculty travel, reimbursements, and calendar management.

• Prior Oncology experience.

• Experience with Epic EHR system.

• Knowledge of medical/scientific terminology.

• Knowledge of various insurance products and 3rd party payors.

• Must be able to work various hours and locations based on business needs.

• Employment is subject to a criminal background check and pre-employment physical.