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Residential Student Services Program Manager

Job Description

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Department Summary 

The mission of M Housing is to create and sustain diverse learning-centered residential communities that are supportive for all residents and staff. Through partnership with others, we provide quality programs, services, and facilities for those we serve. Michigan Housing is a self-funded auxiliary enterprise and part of the Division of Student Life.

Job Summary

This position will support the day to day operations of accommodation services, coordinating with campus partners and others as needed. They will lead the coordination of the residential programming efforts for Diversity and Inclusion. Support the work of the accommodations team by responding to inquiries and follow up to resolve student concerns and needs. This position will support a service oriented culture with a strong focus on a positive student experience. 

Responsibilities*

Operational Leadership (50%)

Customer Service (30%)

Administration (20%)

Required Qualifications*

Desired Qualifications*

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

Position Criteria

Working conditions

Physical requirements

Be able to move and transport packages and boxes up to 25 lbs

Direct reports

Supervise approximately 2-3 student support coordinators.

This role may have reporting obligations under Title IX and Clery.

Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.  

Salary may vary depending on qualifications, experience, and education of the selected candidate.

#studentlife

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

*Please mention you saw this ad on WomenInCareers.*

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