Financial Aid Advisor
Job Description
Towson University (TU) is one of the nation’s top 100 public universities. Located north of Baltimore, TU currently enrolls over 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University values diversity and fosters a climate that is grounded in respect and inclusion to cultivate the intellectual and personal growth of the entire university community.
The Financial Aid Advisor will assist the Financial Aid Department in the delivery of Financial Aid Services to students and their parents by facilitating the management and disbursement of funds.
Responsibilities and Duties
Process financial aid for 25-30% of aid recipients. This includes but is not limited to:
Process financial aid for 25-30% of aid recipients. This includes but is not limited to:
- Award applicants with federal, state, and institutional awards in accordance with student eligibility and institutional policy.
- Verify financial aid applications using federal tax transcripts, verifications forms, etc.
- Determine eligibility for Parent PLUS loans.
- Identify, determine, and approve special circumstances warranting professional judgment modifications.
- Review enrollment after add/drop period to determine student aid eligibility.
- Review and process student aid adjustment requests such as part-time adjustments, additional loan requests, housing status changes, etc.
- Review reports to ensure compliance with federal regulations such as over awards, Pell LEU issues, loan limit issues, CFLAGS, etc.
- Process summer financial aid requests.
- Award financial aid to study abroad students based on revised cost of attendance information; and determine eligibility for alternative loans.
Maintain current knowledge of federal/state regulations and institutional policy. Assist advising team with creating and improving office process and policies. Includes but is not limited to:
- Attend financial aid workshops, training sessions, and conferences.
- Assist with development and maintenance of financial aid policy and procedures manual.
- Coordinate with other offices on campus such as Bursar, Registrar, Admissions, etc.
- Other duties as assigned by Director or Associate Director of Financial Aid.
- Responsible for management of several financial aid programs.
- Examples may include Federal Work-Study, Physician’s Assistant Program, Freshman Transition Program, Satisfactory Academic Progress, Dependency Override committee, Alternative Loans, and Study Abroad.
- Counseling Activities: Assist financial aid call center as an on-call advisor; meet with parents and students to discuss questions, concerns, or problems with financial aid; correspond with students and parents by phone, email, and chat.
Participate in financial aid outreach such as:
- Admissions Open Houses and recruitment events.
- High school financial aid nights.
- Freshman/Transfer orientations.
Telework may be available for this position up to two days per week following the completion of 90 days of service in good standing.
Qualifications and Skills
Required:
Required:
- Bachelor's degree
- One year of financial aid experience in a financial aid office of higher education.
- Excellent customer service, communication, and problem-solving skills.
- Ability to work independently and adapt to a changing environment.
- Proficient with Microsoft Office.
Preferred:
- Two years of experience working in a financial aid office of higher education.
- Experience with PeopleSoft.
Salary and Benefits
Targeted Hiring Range is $57,000-$61,000 and full University benefits that include 22 days of annual leave, up to 15 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission.
Targeted Hiring Range is $57,000-$61,000 and full University benefits that include 22 days of annual leave, up to 15 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission.
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