*This is a Short-term Employment (Temporary Full-time) role.

Your Role

The Business Process Analyst, Experienced reports to the Sr. Manager of the Pharmacy Infrastructure Team and is responsible for the development and maintenance of operational processes and workflows. The Business Process Analyst will work closely with multiple team members and subject matter experts across the organization to produce and maintain high-quality documentation and participate in several process improvement initiatives. Additionally, this role will play a key part in identifying opportunities for improvement in operational performance, developing, designing, and maintaining appropriate documentation of business processes, training guides, tutorials, policies and procedures to meet the needs of the Pharmacy Services department.

Your Work

In this role, you will:

• Provide analytical support through the analysis and interpretation of data in support of cross-functional business operations
• Contribute to annual operating plans, capital budgets and forecasts, and build business cases for new business initiatives (cost/benefit analysis)
• Develop, prepare and analyze reports for management review, and present to various levels of management
• Define business requirements and provide analysis to increase operational efficiency
• Analyze actual results against plan and forecast and recommend interventions where appropriate
• Document business processes, training guides, tutorials, desk level procedures and policies & procedures
• Produce high-quality easy-to-understand documentation that meets applicable standards and is appropriate for its intended audience
• Review and edit scope and format of new and published materials prepared by subject matter experts to ensure documentation meets standards and guidelines
• Prepare internal communication, engaging appropriate SMEs for content development
• Perform system testing, data validation, and develop documentation for a variety of projects. maintenance of SharePoint sites and libraries

Your Knowledge and Experience

• Requires a bachelor's degree or equivalent experience
• Requires at least 5 years of prior relevant experience; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience
• Excellent documentation and organizational skills
• Excellent interpersonal and verbal/written communication skills
• Strong content research and editing skills
• Exhibits "can do" attitude and solution-oriented approach to issues encountered
• Ability to exercise sound judgment in face of incomplete or ambiguous information
• Ability to push ideas, initiatives, and goals through work unit and/or organization
• Ability to work under limited supervision, using established procedures
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures

Pay Range:

The pay range for this role is: $ 71280.00 to $ 99770.00 for California.

Note:

Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.

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