Job Description

• Counsel and advise prospective and current full and part-time students/families on the availability of financial aid.
• Manage a caseload of students, including adjustments of financial aid based on eligibility.
• Manage a program(s) or area of additional responsibility.
• Review, award, and revise federal and institutional financial aid in compliance with respective policies and procedures subject to federal, state, and institutional audit.
• Perform verification procedures; request and interpret supporting documentation (ie, tax returns, tax transcripts, government agency information); analyze accuracy of data provided.
• Review/evaluate general, Professional Judgment, and Satisfactory Academic Progress appeals, make corrections when necessary, and determine eligibility for institution, state, and federal aid.
• Access federal systems such as FSA Partners, FSA Partner Portal for FAFSA corrections, Common Origination and Disbursement (COD) and analyze federal financial aid history using the National Student Loan Data System (NSLDS).
• Work closely with other departments, such as Admissions, Registrar, Billing, Academic Success Center, etc. to streamline processes and improve the student experience.
• Conduct financial aid sessions and trainings as needed, represent student financial services at Open Houses, Welcome Days and other on-campus related events.
• Other responsibilities as assigned.

• A strong commitment to customer service.
• Bachelor’s degree required with two years or more of financial aid experience in a higher education setting.
• Strong working knowledge of federal Title IV, Massachusetts state, and institutional regulations and procedures to ensure compliance.
• Experience with federal financial aid data systems including NSLDS, FSA Partners, and COD.
• Proficient in Microsoft Office Suite; Experience with financial aid software systems, PowerFAIDS preferred.
• Excellent verbal and written communication skills. Strong organizational and problem- solving skills.
• Willingness to work nights and weekends as needed at various times throughout the year.

• Resume
• Cover letter stating motivation and interest in the position, citing experience relevant to the qualifications and including experience with, and commitment to, our Catholic Augustinian mission, our values, and our desire to be a more diverse, equitable and inclusive institution of higher learning.

The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 4,000 undergraduate and 1,400 graduate students from 43 states and 42 countries. The College features more than 100 career-focused undergraduate, professional and graduate programs, all taught by exceptional faculty who are passionate about their subject and student success. The College has five schools: arts and sciences, engineering and computational sciences, nursing and health sciences, education and social policy and the Girard school of business. The College’s suburban 220-acre campus is just north of Boston in North Andover, Massachusetts. Merrimack is a Master’s Colleges and Universities/Larger Programs (M1) institution in the Carnegie Classification of Institutions of Higher Education. Merrimack is one of the fastest growing educational institutions in the country and has steadily climbed up in the U.S. News & World Report’s ranking of Best Colleges, ranking 33rd in the Regional Universities North category in 2024. Merrimack is a NCAA Division I athletic institution.

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