Essential Duties and Responsibilities
 This position is responsible for receiving emergency calls and processing dispatching services to other agencies in response to emergency calls associated to dispatch.

Characteristic Duties and Responsibilities

1. Monitors radio and maintains contact will all unit on assignments; monitors safety status and locations.
2. Receives and processes 911 emergency and non-emergency calls; determines the nature and location of emergencies.
3. Provides guidance to victims and families of victims in emergency situations.
4. Operates the Computer Aided Dispatch (CAD) system to enter and retrieve information.
5. Receives and processes vehicle registration requests, driving records, and warrant information.
6. Enters, modifies, cancels and clears warrants.
7. Monitors assigned building surveillance systems.
8. Monitors gate operation to ensure authorized access.
9. Perform any other duties as assigned.

NOTICE: Required Documents
 To be considered for this position, you are required to upload your high school diploma or unofficial transcript or GED certificate.  If recommended for this position an official transcript(s) will be required.  If a license or certificate is required for this position, upload proof of your current license/certificate.
 
Required:
Must have a high school diploma or GED from an accredited institution.
Minimum of one (1) year of work experience as Telecommunications Operator.
Telecommunicator Certificate from the Texas Commission on Law Enforcement (TCOLE).
Preferred:
3 or more years of work experience as a Telecommunications Operator.

• Knowledge of relevant federal and stat law and local ordinances
• Knowledge of county and department policies and procedures.
• Knowledge of National Crime Information Center (NCIC) procedures and rules.
• Knowledge of Laredo & Webb County streets and roads.
• Knowledge of fire and Emergency Medical Services (EMS) dispatch procedures.
• Skill in multi-tasking.
• Skill in operating phones, radios, and computer programs effectively n stressful situations.
• Skill in planning, organizing, analyzing decision making, and problem solving.
• Skill in public and interpersonal relations.
• Skill in oral and written communication.
• Skill in dealing professionally with people experiencing all levels of emotions.
• Skill in completing correspondence and administrative reports.

Supervision Exercised   
Dispatcher will supervise Police Aides that monitor the reserve parking lots.
 
Supervision Received
Dispatcher will be supervised by the Lieutenant.
 
 
Physical Requirements  
While performing the duties of this job, the employee is regularly required to sit.  
The employee is occasionally required to stand, walk, stoop, kneel, or crouch.  
The employee must occasionally lift and/or move items weighing up to 50 pounds.   
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Work Environment 
Work is performed in a standard office environment.    
Work-inside a well-lighted and air-conditioned area most of the time.  
The noise level in the work environment is usually quiet to moderate.
 
Safety  
Required to work safely and follow safety rules.    
Report unsafe working conditions and behavior.  
Take reasonable and prudent actions to prevent others from engaging in unsafe practices.
 
Special Conditions 
Immediate supervisor may assign other duties.  
May be required to work outside regular working hours, as needed.  
May be required to work at a different college work site or campus as needed.
 
EEO Statement 
In compliance with Title VI of the Civil Rights Act of 1964, Executive Order 11246 and Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973, Laredo College is open to all persons regardless of race, color, religion, sex, age, marital status, disability, or national origin who are otherwise eligible for admission as students. Furthermore, Laredo College is an Equal Opportunity Employer and no applicant or employee will be discriminated against because of race, color, religion, sex, age, marital status, disability or national origin. This institution will not enter knowingly into any contractual agreement for services or supplies with any firm failing to follow fair employment practices. 
 
Foreign Degrees 
Foreign degrees require an evaluation for United States equivalency from an approved stated education agency or having membership with the National Association of Credential Evaluation Services (NACES). Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached to your online application at the time of applying. For your convenience, we have provided the following links to assist you in complying with this requirement. However, you may use any other certified transcript evaluation service. http://tea.texas.gov/Texas_Educators/Certification/Out-of-state_Certification/Foreign_Credential_Evaluation_Services/ http://www.naces.org/members.htm
 
Disclaimer 
The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. LC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by LC as its discretion to enable individuals with disabilities to perform the essential functions.