Georgia Highlands College is a multi-campus, state college member of the University System of Georgia. Founded in 1970 as Floyd Junior College, it now serves more than 6,000 students in Northwest Georgia and Northeast Alabama across its five locations in Rome, Cartersville, Marietta, and Dallas. GHC currently offers over 30 areas of study with associate degree and bachelor’s degree options both in the classroom and online.

We are a growing and progressive institution with opportunities for great employees to grow in a fast-paced and challenging work environment that encourages employee wellness and overall success. Our combined efforts at GHC have led to numerous awards, honors, and countless stories of success for students and employees. This includes our most recent honor of being recognized as one of the semifinalists for the 2023 Aspen Prize for Community College Excellence.

The Financial Aid Assistant is responsible for providing financial aid counseling services to current, incoming, and prospective students at the GHC Rome Campus in the One Stop Shop. This role serves as a key customer service representative for the Office of Scholarships and Financial Aid, ensuring a positive experience for students, families, and staff. The Financial Aid Assistant assists students in resolving financial aid concerns and performs necessary clerical and processing duties within the office. This position reports to the Senior Financial Aid Counselor.

· Provide counseling and respond to inquiries from students, parents, or guardians about financial aid programs, application procedures, financial planning, and eligibility.

· Represent the financial aid office on the assigned campus and other campuses as needed.

· Assist with financial aid inquiries in person, via the GHC411 Ticketing System, and through the Virtual HUB.

· Perform related duties as assigned.

· Associate degree from an accredited institution and one (1) year of experience in an office setting or business-related customer service position

OR High School Diploma (or equivalent) and three (3) years¿ experience in an office setting or business-related customer service position (experience in Higher Education desired).

· Possession of or ability to readily obtain a valid driver¿s license for the type of vehicle or equipment operated

$12.00 per hour,

up to 19 hours per week

· Understanding of Federal, State, and Institutional policies and procedures related to student financial aid.

· Familiarity with program eligibility requirements.

· Proficiency in technology, including MS Office Suite, videoconferencing software (MS Teams), digital records management systems, and general data information systems.

· Strong customer service skills.

· Excellent written and verbal communication skills.

· A positive and collaborative attitude, with the ability to work effectively as part of a team.

For more information or questions about a job posting, please contact Human Resources by email atjobs@highlands.edu

For technical support, please contact the Shared Services Center at (877) 251-2644 oroneusgsupport@usg.edu 

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Highlands College, as determined by Georgia Highlands College in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Georgia Highlands College provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.