The newly established Johns Hopkins Police Department (JHPD) is seeking a Police Dispatch Supervisor. This position will be responsible for managing the day-to-day operations of the 24/7 Communications Center and oversight to police dispatchers. This is an exciting opportunity to be a part of building a new police department that prioritizes the well-being of students, staff, faculty, and guests and embodies the University’s mission by engaging the student community and other partners as co-creators of the campus safety environment. The position will be assigned to a shift. 

The JH Police Dispatch Supervisor has the opportunity to support the operational and strategic direction of police services across all three campuses – Homewood, Peabody, and East Baltimore, which includes The Johns Hopkins Hospital, and be a pivotal part of the equitable delivery of community-oriented services.

Specific Duties & Responsibilities

• Schedule and manage work shifts, leave, and assignments of subordinate personnel in a 24-7 emergency communications and monitoring facility to ensure minimum staffing levels are maintained to meet required call processing goals.
• Design and implement processes for incoming and outgoing emergency and non-emergency telephone calls, ensuring agency policy, procedures and goals are met.
• Monitor performance of Johns Hopkins Police Department (JHPD) and Johns Hopkins Public Safety (JHPS) dispatchers to ensure agency policy, procedures, and performance goals are met.
• Coordinate with the Director of Training to ensure all center training requirements are met.
• Coordinate with the Director of Training to identify “in-service” training relevant to policy and procedure as well as professional development of center staff.
• Conduct performance evaluations of assigned employees.
• Review work to ensure compliance with MILES and NCIC requirements.
• Coordinate with leadership to implement changes in dispatch procedures.
• Supervise and evaluate subordinate personnel.
• Provide input to Leadership regarding policies and procedures pertaining to the operation of the Center and changes in procedures.
• Communicate in a positive manner with center staff.
• Report commendable performance or deficiencies or liability issues to Leadership in a timely manner.
• Perform the duties of JH Police dispatcher in the latter's absence.
• Process incoming and outgoing emergency and non-emergency telephone calls and incoming radio calls, dispatching appropriate response within Johns Hopkins Public Safety (JHPS) and Johns Hopkins Police Department (JHPD) policies and guidelines.
• Contact and direct Baltimore Police, Fire, and Paramedics as needed.
• Coordinate responses among Johns Hopkins Police and Public Safety, Facilities Management, Student Affairs, and Hopkins Emergency Rescue Unit personnel.
• Relay information from field officers requesting backup and support services, such as crime lab technicians, K-9 units, emergency medical services, rescue, and fire equipment.
• Obtain, input, and receive data related to police activities, such as criminal history, warrants, and vehicle registration.
• Provide general assistance and information to Johns Hopkins students, faculty, staff, and visitors.
• Maintain familiarity with the general geography of the communities served.
• Participate in available professional development for center staff.
• Operate specialized communications networking equipment and computer terminals, accessing restricted law enforcement networks.
• Monitor Baltimore Police Department transmissions and activities, transmitting pertinent information to university police personnel.
• Monitor safety and security systems and video surveillance for events or activity requiring a JHPS/JHPD response, reporting malfunctions as appropriate and dispatching appropriate personnel to alarm sites.
• Perform administrative tasks necessary for the operation of the Communications Center.
• Responsible for maintaining manual and computerized reports, logs, records, and data from JH Police Dispatchers.
• Other duties as assigned.

The responsibilities listed above are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.

Requirement

• Must be able to pass an extensive Maryland State Police/F.B.I. background investigation and complete a physical/health screening examination by the Office of Occupational Health and Safety, which includes a drug screening.

Special Knowledge, Skills, & Abilities

• Must possess excellent people skills.
• Must be able to function effectively and calmly in a highly-charged work environment under stressful emergency conditions.
  
• Must be familiar with Microsoft Windows computer environment.
  
• Ability to learn to operate a variety of technology including contemporary computer, radio, and telephone systems.
  
• Coordinate multiple priorities and competing demands on time and multi-tasking.
  
• Simultaneously process information from multiple sources (verbal, text, and video) and keep information clear.
  
• Knowledge of accepted call handling practices for public safety call takers with an emphasis on professionalism and high level of customer service.
  
• Familiarity with principles and practices of radio communications as well as the proper policies and procedures used in public safety dispatching with an emphasis on professionalism and high level of customer service.
  
• Knowledge of all aspects of operations of a public safety communications center.
  
• Knowledge of communication facilities, equipment and technology as they pertain to the operation of a public safety communications center.
  
• Knowledge of management practices as they pertain to the operation of a public safety communications center.
  
• Knowledge of Operational needs of public safety responders for law enforcement, fire and EMS.
  
• Ability to deal with sensitive information in a discreet and professional manner.
  
• Ability to work independently with minimal or no supervision.
  
• Ability to simultaneously process information from multiple sources (verbal, text, and video) and keep information clear.
  
• Ability to quickly and accurately recall information, specifically names, numbers and details.
  
• Ability to make appropriate decisions based on minimal information.
  
• Ability to follow prescribed rules, regulations and procedures.
  
• Ability to communicate effectively and professionally, both orally and in writing.
  
• Ability to work collaboratively and cooperatively with co-workers and personnel from customer agencies.
  
• Ability to present ideas and recommendations in a clear and concise manner.
  
• Be reliable, dependable and report for work on a consistent basis.
  
• Ability to maintain a myriad of training initiatives and certifications for call receiving and dispatching.
  
• Be able to work in a shift-work environment with variable hours of work and schedule over the course of typical work year.
  
• Be available for overtime as needed.
  

Specific Physical Requirements for the Job

• Must be able to function effectively for extended periods in a seated position with periodic short breaks provided. Sitting for extended periods of time while working at computer keyboards, monitoring a variety of public safety communications systems and completing documentation required of operations.
• Must have unrestricted use of both hands with dexterity of hands and fingers to operate personal computers.
  
• Must possess full hearing capabilities.
  
• Vision, specifically to include up close, distance, color and peripheral; depth perception and ability to adjust focus. Must have binocular vision, corrected to a minimum of 20/40 in both eyes.

• High school Diploma/GED required.
  

• Five (5) years customer service, call center or other related work experience to include two (2) years of responsible supervisory/ management experience/role
  

• Read and write the English language clearly and communicate effectively verbally in-person, over the telephone and over the radio.

• Associates degree preferred.
  
• Four (4) years related experience in public safety communication including familiarity with communication technology and call-taking techniques.
• Two (2) or more years in a progressively responsible supervisory/management role and familiarity with public safety communication technology and call-taking techniques.
• Bilingual

Technical Qualifications or Specialized Certifications preferred

• Criminal Justice Information System (CJIS) Terminal Operator Certification.
  
• Emergency Medical Dispatch (EMD) Certification through the National Academies of Emergency Dispatch (NAED).
• Emergency Fire Dispatch (EFD) Certification through the National Academies of Emergency Dispatch (NAED).
  
• Emergency Telecommunicator Certification (ETC) through the National Academies of Emergency Dispatch (NAED).
• General police, fire and EMS operations training.
  
• Cardio-Pulmonary Resuscitation (CPR).
  

Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

* JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.

Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

** Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Classified Title: Police Dispatch Supervisor 
Role/Level/Range: ATO 40/E/03/OG  
Starting Salary Range: $24.00 - $42.00 HRLY (Commensurate with experience) 
Employee group: Full Time 
Schedule: M-S 40 hours 
Exempt Status: Exempt 
Location: Homewood Campus 
Department name: ​​​​​​​VP for Public Safety Office of  
Personnel area: University Administration