Reports to: Chief Operating Officer

Location: In-Person, Cedar Rapids, Iowa

Hours: Full-time

About Foundation 2 Crisis Services

$2,000 Sign-On Bonus

Foundation 2 Crisis Services is a mission-driven, non-profit organization that provides critical crisis intervention and prevention services across Iowa. We operate a 24/7 crisis center, including phone, text, and chat services. We also operate an emergency youth shelter, mental health support groups, community-based crisis programs, training, and more. We have been saving lives for over 50 years. Join our team today!

Overview of the Role:

As the Director of Quality & Training, you will be an integral part of the Foundation 2 Crisis Services Leadership team, leading to the success of our agency. The Director of Quality & Training is responsible for overseeing the development, implementation and management of quality assurance initiatives and training across all programs provided by the agency. This role is pivotal in ensuring that all programs and services meet the highest standards of quality, compliance and effectiveness. Additionally, the Director of Quality & Training is responsible for creating and promoting a staff development program that emphasizes best practice and continued learning.

Shift: This is a salaried role working 40 hours per week, primarily Monday – Friday. Some weekends and evenings will be required.

Benefits:

• Starting Salary: $80,000/year commensurate on experience, licensure, certification, etc.
• Benefit Package: $12,000/year to be used toward medical insurance and other benefits. Funds not used for benefits will be added to your paycheck as taxable income. To learn more about the Foundation 2 benefit package visit: https://bit.ly/F2Benefits
• $2,000 sign-on bonus
• Generous paid time off, including floating mental wellness days. Full-time, salaried employees begin with approximately .
• Quarterly wellness benefit reimbursements to support a sense of wellbeing.
• Two weeks of paid parental leave following the birth or adoption of a child.
• Optional pet insurance to cover emergency expenses.
• Retirement plans with Foundation 2 Crisis Services’ matching contributions.
• Go to sleep at night knowing that the work you did matters. Foundation 2 Crisis Services staff save lives every day.

Who you are:

• Curious and passionate. You are excited to grow and rarely satisfied with the status quo
• Organized. You possess strong organizational skills and can oversee daily responsibilities
• Role model and leader. You are a mentor and compassionate leader who is excited about support staff and colleagues
• Quick Thinking. You recognize that you will often have multiple irons in the fire at once and will be challenged to manage competing priorities.
• Team Player. You enjoy working with individuals from diverse backgrounds and are proud to represent your programs and staff to a wide array of stakeholders. You are great at giving and getting respectful, productive feedback.

What you’ll do:

• Develop, implement and monitor a comprehensive quality improvement/quality assurance program to monitor and evaluate effectiveness of services, compliance and opportunities for improvement and/or ongoing training.
• Establish and maintain annual quality standards and performance metrics in collaboration with the COO and program managers.
• Directly supervise quality and training staff members.
• Oversee and conduct regular audits, reviews and evaluations of records, reports and agency programs to ensure continuous quality improvement.
• Oversee the Foundation 2 Quality Improvement/Quality Assurance committee
• Design, develop, implement and oversee Foundation 2 training programs for all staff
• Deliver trainings to staff with support of your team, to ensure all staff are properly trained
• Develop and oversee ongoing staff development and ensure alignment with all regulations
• Lead all accreditation, licensure and reaccreditation visits/processes
• Develop plans to implement agency strategic goals

What you need:

• BA/BS in a human/social services, public health, public policy. Degrees from other disciplines will be considered with requisite experience; master’s degree preferred
• 5-7 years professional experience in the quality assurance, risk management or related field within human services required
• 2-3 years’ experience in a leadership role with supervisory experience
• Excellent attention to detail; experience showing compliance with regulation, accreditation and licensure standard
• Excellent verbal and written communication skills
• Comfort using computer software including Office 365, Microsoft Teams, Electronic Health Records, etc.
• Live in the Cedar Rapids area.
• Pass all background checks completed by Foundation 2 Crisis Services.

Your application:

We’re excited to hear from you! Our hiring process will consist of multiple in-person interviews and applicants providing examples of work product, to ensure a thorough evaluation of your skills and fit for our organization. Resumes, applications, and cover letters accepted until the position is filled.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Foundation 2 Crisis Services, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Foundation 2 Crisis Services is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, creed, religion, sex, sexual orientation, gender identity, national origin, political affiliation, veteran, or disability status.

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• Bachelor's (Required)

Experience:

• supervisory: 2 years (Preferred)
• Quality assurance: 5 years (Preferred)

Work Location: In person