Friendship Shelter is a non-profit homeless services agency founded in 1988 and dedicated to ending homelessness in South Orange County, one person at a time. Friendship Shelter operates a full spectrum of services to end homelessness, including street outreach, emergency shelter, housing navigation, financial assistance, and permanent housing with supportive services. We believe in a housing-first and harm-reduction approach and value the unique experience of each client we serve. All of our programs employ trauma-informed principles and are housing-focused, low-barrier, and client-centered. We are committed to diversity in our workforce and endeavor to create a work experience that is inclusive, meaningful, and effective at ending homelessness.

Primary Purpose:
This supportive role will ensure a safe, housing-focused community is maintained with a positive and supportive culture following Friendship Shelter processes, procedures, mission, and philosophy. All interactions with clients will occur in a supportive, non-judgmental way that aligns with Housing First and Harm Reduction practices.

Essential Functions:
- Ensure the safety and security of the property at all times.
- As it is applicable, facilitates daily activity schedules.
- Monitor and document client participation and progress.
- Perform regular outreach and engagement services for clients who may be struggling with community integration.
- Model personal behaviors that reflect the problem-solving, communication, and life skills we expect of our shelter guests and community residents.
- Communicate pertinent program information through daily written logs, incident reports, client notices, and direct communication with partnering agencies.
- Communicate any maintenance or unit issues to management.
- Assist residents by answering program questions and providing guidance that allows residents to progress in their individual programs.
- Remain alert and available during shifts to respond appropriately to client needs and de-escalate any conflicts as appropriate.
- Create a strong staff presence for tenants and guests of tenants.
- Supervise assigned facilities and keep them secure from any risks to person or property.
- Contact appropriate authorities when additional security and/or police response is necessary.

Job Type:
Full-time
No direct supervisory responsibilities.

• 1 Opening Available- Monday - Friday, 12 a.m. - 8 a.m.

Required Skills/Abilities:
- Excellent communication skills.
- Empathy, discipline, focus, and strong organizational ability.
- Ability to work with individuals struggling with mental health and substance use issues.
- A collaborative, positive, and mature approach and an ethic of teamwork.
- Must be comfortable working in a Housing First and Harm Reduction setting.

Basic Qualifications:
- Strong organizational skills, attention to detail, ability to work independently, and working with difficult tenants with compassion and patience.
- Ability to work independently.
- Excellent verbal and written communication skills.
- A collaborative, positive, and mature approach and an ethic of teamwork.
- Reliable transportation, some driving may be required.

Work Environment:
- Supportive housing work sites and emergency homeless shelters.
- Prolonged periods sitting at a desk and working on a computer.
- Moving around worksite and climbing stairs.

Disclaimer:
This job description is designed to indicate the general nature and level of job tasks performed while working for Friendship Shelter. It does not include all required job tasks and duties, and they may change as the business requires. It is also not designed to be a comprehensive list of all responsibilities or qualifications required of employees assigned to this job role.

Friendship Shelter is an equal opportunity employer and prohibits discrimination and harassment related to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other protected characteristic under federal, state, or local laws.

About Us:

Friendship Shelter is a 501(c)(3) tax-exempt non-profit organization founded in 1988 to provide year-round shelter and rehabilitation to homeless adults. Today, we provide a full complement of services to the most vulnerable homeless people in our community. We are focused on finding the most appropriate permanent housing solution for each individual.

Work Remotely

• No

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• Employee assistance program

Schedule:

• 8 hour shift
• Night shift
• No weekends

People with a criminal record are encouraged to apply

Work Location: In person